MIXit Sailing Privacy Policy
1 - INTRODUCTION
MIXit Sailing Limited acknowledges the importance of protecting the privacy and rights of Users using its website and services and is committed to complying with the regulations on personal data protection and security. This privacy statement may be amended in the future to ensure ongoing compliance with all applicable regulations in the event of their amendment or update.
When this policy mentions, "we," "us," "our", "the Website", "the Company" or “MSL”, it refers to MIXit Sailing Limited and “Users” refers to users/clients of our Website and services.
This Privacy Policy describes the methods applied by MSL to collect and process the personal data of Users who consult and use the Website and services. Users are hereby informed that their personal data is stored and processed by MSL for the methods and purposes listed below in accordance with the General Data Protection Regulation (GDPR).
2 - WHAT TYPES OF PERSONAL DATA WE COLLECT?
2.1. Personal data provided by Users:
2.1.1. The personal data and product preferences that Users share with us when they make an enquiry, request a quotation, make a booking, subscribe to newsletters and any other services on our Website, or the data included in Users comments, reviews or messages sent via email, telephone or through the Live Chat to us. This data may include Users' name, surname, e-mail address, telephone number, invoice data and holiday preferences which is necessary for the purposes of selecting and booking a sailing holiday and for the additional purposes provided for in this Privacy Policy section 3.
2.1.2. Special categories of personal data (for example, information concerning your health or revealing religious or sexual orientation) that you might voluntary provide us in the course of making a booking by requesting special transportation or need, by requesting cancellation or by any other means. We will use the special categories of personal data only as strictly necessary to fulfil your request.
2.1.3. Personal data of all passengers, copy of their personal documents such as ID card, sailing license and specific sailing certification when filling in the crew list etc.
2.2. Personal data you give us about others:
If you plan to submit someone else’s personal data to us, for instance when booking on their behalf, you should only provide us with that third party’s details with their consent and after they have been given access to this privacy policy.
2.3. Personal data of children:
Please note, MSL services are not directed at children under 16 years old. In limited cases, as part of passengers’ data collection for reservation, we may collect and use information of children (under 16 years old) only as provided by their parent or guardian or with their consent. If we become aware that we have processed information of a child without the valid consent of a parent or guardian, we reserve the right to delete it.
2.4. Other personal data provided by Users:
Payment data. We do not store any payment data; we only process this sort of information. Please check this Privacy Policy section 3 for further details.
2.5. Personal data collected automatically:
2.5.1. Information about your visits to and use of our Website, via the computer systems and software procedures used for the operation of the website in the course of their normal operation as a result of the use of Internet communication protocols. This data is used only to obtain anonymous statistical information on the use of the website and to verify its proper operation.
2.5.2. Cookies Policy: Cookies are small, encrypted text files that are stored on your computer or other device by this Website. The Website uses cookies to collect information about you to enhance your ‘browsing’ experience.
2.6. Personal data collected from third parties:
Some data are directly or indirectly collected from third parties. For example:
Google Analytics – collects information about how visitors use our Website.
Google AdWords – collects information about how visitors use our Website.
3 - WHY DO WE COLLECT USERS PERSONAL DATA?
Users personal data will be processed by hand or by using electronic means in relation to the purposes for which such data is communicated and collected and for the time strictly necessary to achieve the purposes of its collection. Data will be processed securely and confidentially at the legal and operational headquarters of MSL and at the offices of the parties to which such data may be communicated and we will endeavor to prevent unauthorized access to such data.
In general terms, we use Users personal data to provide Users with the services requested, process payment, provide customer services, send marketing and promotional communications, notify about important changes to the reservation or to our website and to deliver our content and ads which we think may be of interest to you. More specifically:
• For data collection, storage and processing for the purposes of establishing and managing, in operational and administrative terms, the contractual relationship connected to the supply of the service requested.
• To send communications by email, phone or SMS on the contractual relationship, including communications relating to the good progress thereof.
• To comply with statutory or regulatory obligations and requests.
• For data collection, storage and processing to carry out anonymous and/or aggregate statistical analyses.
• To send by email, telephone, mail, SMS or MMS, except where denied by the User, MSL advertising material on products or services that are similar or related to the services or products offered on the Website.
Should the User refuse to supply his personal data, he may not obtain the services required and MSL may not be able supplying the service correctly and be prevented from complying with its contractual obligations set out in the terms and conditions.
4 - WHY DO WE NEED TO PROCESS USER'S PERSONAL DATA?
We will process Users personal data where it is necessary on the following legal basis:
4.1. To fulfill a contract, or take steps linked to a contract in order to provide our offering, process your payment and to respond to enquiries and bookings made by User.
4.2. To comply with the law and for establishing, exercising our legal rights.
4.3. To pursue our legitimate interest for improving our website, its features and our products, marketing, improving our service and offerings and ensuring the security of the website.
4.4. Where you give your consent.
5 - WHO CAN ACCESS USERS PERSONAL DATA?
MSL will make sure that all personal data supplied is not disclosed and is processed in such a way as to keep its secure and confidential as well as to prevent unauthorized access to User data. All personal data and information provided by Users may be communicated, for the purposes set out above, to the following categories of parties:
5.1. The company's employees and/or collaborators who assist and advise on Administration, Products, Legal Affairs, User Care, Information Systems.
5.2. The charter operators and all other parties to whom data communication is necessary for contract performance.
5.3. The parties whose right to access data is recognized by statutory provisions or by orders issued by the competent authorities.
5.4. The parties that are delegated and/or appointed by the Data Controllers to carry out activities related to service supply.
6 - HOW LONG WE RETAIN YOUR DATA?
We will keep your personal data in relation to the services we provide. In addition to the above, if you are subscribed to our newsletters, we will keep your email address for this purpose until you ask to be unsubscribed. Your personal data will generally be stored for up to 5 years. We may, however, keep your personal data for longer than 5 years if we need it to fulfil our contractual obligations to you or the law requires us to maintain it for a longer period or you have not withdrawn your consent.
7 - WHAT ARE YOUR DATA RIGHTS?
Under the General Data Protection Regulation (GDPR), the following rights are recognized in relation to the processing of your personal data:
7.1. Right of access. Users have the right to ask what personal data that we have collected and to get a copy of such data and information.
7.2. Right of rectification. Users have the right to ask us to update, amend errors, modify data that may be inaccurate or incomplete.
7.3. Right to erasure. Users have the right to ask us to erase the data or part of the data that we have collected about Users in certain circumstances.
7.4. Right to object. Users have the right to object to the processing of their data in certain circumstances.
7.5. Right to data portability. Users have the right to ask to receive a copy of their personal data in certain circumstances.
7.6. Right to withdraw. Users have the right to withdraw any consent provided in respect of our processing of personal data.
In order to exercise your rights, please send an email or letter to the contact details shown below. In your request please clearly state your personal identity, by indicating your complete name and the email address you used to purchase or create an account and the right or rights you are exercising.
The exercise of these rights is free of charge. If you make a request, we have one month to respond to you.
8 - TO CONTACT OUR DATA CONTROLLER
This website and company are owned and operated by MIXit Sailing Limited Registered in England No.6761169.
You can contact us:
By post: 1 Hathaway Court Crownhill Milton Keynes England MK8 0LG
By telephone: +44 77760 11563
By email: admin@mixitsailing.co.uk